E-government implementation passed almost 15 years of experience in history. That time was enough time to collect data for this study that summarizes the main objectives, and trends. The study also highlights the usual problems and obstacles.
Current web technology enables governments to share various information with the public by an e-government system — limitless online amounts of information on demand. Also, technology allows citizens to raise concerns to local, regional, and national governments. Putting government information online makes people interact with them in ways never contemplated in the past.
The concept is known as “digital government,” or e-Government. Online government solution enables citizens to access government services and information on their terms. The sharing of government data and reports provides transparency and openness with citizens and may enhance operations in and between governments.
E-government uses information technology to support the operations of the government, engage citizens, and offer administration services — moreover, e-governance assists in developing trust between governments and citizens. In the first place, the solution helps through the use of internet-based approaches to include citizens in the policy process, demonstrating government accountability and transparency. Just like e-commerce, E-government signifies the introduction of technological innovations and government reinvention. E-commerce and e-business are subdivisions of e-government.
Online government services automatization trends 2019
A lot of e-governments growing through public administration and public organizations across the globe. More governments are utilizing information and communication technology, particularly the Internet or web-based network. They try to publish services between citizens and government agencies, businesses, employees, and several non-governmental agencies.
E-government concepts trending in 2019 consist of 2 interrelated projects; i.e., the internal government information infrastructure (akin to a company network) and the external information infrastructure that offer interaction between citizens and organizations. The notion of e-government is that combined information resources provide access to public resources and a system of valuable online services. The infrastructure of the Government network must aim at solving economic, political, and social issues of the nation.
In the West, the use of the Internet by governments is considered one of the prospects of improving government efficiency. There is widespread Internet notation “B” and “C “that respectively mean “business” and “consumer” alongside their various combinations (B2B, B2C) and has trends showing often included the new – “G” (the government).
E-government implementation objectives
It is essential to meet the following four objectives for e-government implementation:
Organization of electronic documents within local and state authorities
In this regard, various departments can attain a certain document level that is the basis for implementing e-government, which solves problems with paperwork and storage placed in archives.
Informing citizens regarding the functions of executive bodies as well as local self-government via e-Governance
The objective includes the availability of web pages in every authority that must comprise all the details on the authority. The development of government online portal was developed to assimilate the websites of executive power and place information resources to meet the citizens’ needs. Today, almost every public authority has its web pages, even often running on very old infrastructure.
Guaranteeing citizen complaints to the civil authorities based on e-Governance
Such an objective offers a view of information requests by the citizens to the federal authorities and local authorities through the Internet. For the system to function effectively, the government must develop software that eases tracking of the movement of treatment from its admission to execution. Governments also need to create a methodology of establishing types of applications that need consideration and performance.
Offering administration via e-Governance Services
This area includes adopting the Law on Administrative Services that would provide a way of providing services via the Internet. Another is part of recognizing the administrative services to be offered to citizens, creating liability for failure or delay during the delivery of governmental services through the Internet. It also entails creating software for checking the provision of administrative services.
I believe such features allow the valid provision of services by public authorities and local governments via e-Governance. In return, it enables citizens to interact with state authorities transparently and efficiently.
Actual problems with e-government implementation
Governments across the world face the challenge of transforming and reinventing government systems to provide adequate services. They have been forced to streamline information through valid communication technology.
The challenges include obsolete policies, financial and personnel constraints, and problems to transform the slow-moving, administrative culture. Social media and web 2.0 have added to the challenges. Governments are slow to adopt these fresh paradigms of interaction and openness. An additional problem is the proliferation of smartphones, which are an access point for government services. The study considers the availability of access points to constituents considering the lack of sufficient physical infrastructure.
Also, there is the issue of accessibility, where web pages and services are either accessible or not to the disabled, which further complicates the challenges of e-Government.
Also, governments have a strong need to maintain citizens’ trust. Implementation of e-government approaches are in line with expectations of the society is essential in building trust. The challenge for e-government implementers and coordinators is to reverence accepted privacy philosophies while enabling the gains of the Internet as well as other technologies to trickle to citizens. The balance is of specific significance when considering continuous government services relating to data sharing between agencies.
Criticism and controversies
Realizing an effective e-Government isn’t easy. Trends 2019 consider the extraordinary challenges that governments face when gathering, managing, and availing information and services electronically. In addition, Citizens may not use e-government services if there is no guarantee of security and privacy.